Effective date: 26 September 2026
These terms cover purchases and use of www.coachrodneyking.com, including digital products, courses, memberships and services.
The supplier is EMBODIED PERFORMANCE COACHING PTE. LTD., Singapore UEN 201729484R, trading through the Coach Rodney King brand. Registered office: 151 Chin Swee Road, #07-12, Manhattan House, Singapore 169876. Dr Rodney King delivers services from the Isle of Man on the company's behalf.
Contact: rodney@embodiedperformancecoaching.com
The offer description, price, access period and any service-specific agreement presented before purchase form part of your contract. A specific promise or agreed service term takes priority over conflicting general wording here. Existing purchases retain the rights agreed when they were made. Our Privacy Policy explains how we handle personal information.
Purchases must be made by an adult aged 18 or over, unless we expressly agree suitable parent or guardian arrangements. Accounts are not available to children under 16.
Provide accurate details, keep your login secure and tell us about suspected unauthorised access. Your purchase gives you a personal, non-transferable licence to use the material as described. Account sharing, resale, unauthorised copying, redistribution, recording of streams and bypassing access controls are prohibited, subject to rights permitted by law.
Trainer or commercial permissions apply only where expressly included in a separate licence. Buying a course does not itself confer certification or permission to teach it; any advertised qualification requires completion of its stated requirements.
Prices, applicable taxes, delivery charges and payment schedules are shown before purchase. A course instalment plan pays for the full agreed purchase; it is not a subscription you can end simply by stopping use. Statutory cancellation rights and valid disputes remain unaffected.
Memberships renew at the amount and interval disclosed before sign-up until cancelled. Cancel through the available account controls or by emailing us before renewal. You do not need to wait for us to acknowledge a clear cancellation request. Access ordinarily continues until the end of the paid period, and cancellation stops future renewals.
We do not voluntarily refund unused days in a billing period, subject to section 4. Any renewal-price change will reflect a proportionate change in taxes, supplier costs or the service offered. We give at least 30 days' notice and an opportunity to cancel before the new charge. Changes do not affect an already-paid period. We provide any further notices or cancellation rights required by law.
We do not offer discretionary or goodwill refunds. Changing your mind, not using a purchase, not completing a course or missing a session does not create an additional refund entitlement under our policy.
This policy does not remove an applicable statutory cancellation right or a remedy for faulty, misdescribed or undelivered goods, digital content or services. Depending on the law and circumstances, remedies may include repair, replacement, repeat performance, a price reduction or a refund. Any express refund entitlement in your service agreement also remains valid.
Where the law permits a digital-content cancellation right to end when supply begins, we first obtain the required express consent and acknowledgement and provide the required confirmation. Accepting these terms alone is not a substitute for that process. Different rules can apply to live services and memberships.
To report a problem or exercise a cancellation right, email us with your order details and a clear explanation or cancellation statement. You do not have to give a reason where the law allows cancellation without one.
A purchase does not include indefinite platform access or permanent storage of your files.
Downloadable products, including ebooks: unless a different retrieval period is clearly stated before purchase, download and save your files within 30 days after delivery of a working download link. Keep your own backup. You may continue using lawfully downloaded copies under their licence after hosted access ends; we do not promise permanent re-downloads.
Standalone hosted or streaming courses: unless a different period is clearly stated before purchase, access lasts 12 months from the date access begins, identified in your order confirmation. Expiry does not depend on whether you have started or completed the course.
Membership content: access lasts for the applicable paid membership period. The available catalogue may change, subject to our commitment to deliver the membership described at purchase.
Future updates, personal support, new editions and other programmes are included only where the offer says so. Any access provided beyond the agreed period is an additional benefit, not a promise of permanent availability.
We may update materials, change delivery technology, stop new enrolments or retire an offering for legal, safety, licensing, technical or commercial reasons. Routine changes will not materially reduce what we have agreed to provide during a paid access period.
We may remove hosted content after its agreed access period ends. If we need to withdraw it earlier, we normally give at least 30 days' notice. Urgent legal, security or safety issues may require immediate action; we explain the position as soon as reasonably possible.
Notice of withdrawal does not erase an existing paid commitment. If we cannot provide the remaining entitlement, we will agree a suitable alternative with you or provide the remedy required by law, including any refund due for the undelivered part. We will not force you to accept replacement content or credit instead of a refund to which you are entitled.
Temporary maintenance or outages may occur. We take reasonable steps to restore access and address any material loss of paid access.
We may moderate content and restrict, suspend or end access to the website, memberships or purchased programmes where there is a material or repeated breach of these terms, including:
Threats, harassment, abusive or discriminatory conduct, or serious disruption of other participants' learning or safety.
Piracy, account sharing, fraud, impersonation or unauthorised commercial use.
Sharing another person's confidential information without permission.
Attacks on site security, unlawful activity or non-payment of properly due, undisputed fees.
We act reasonably and proportionately. Where a problem can be corrected, we normally explain it and allow a reasonable opportunity to resolve it. Serious misconduct or an urgent safety, legal or security risk may justify immediate suspension or removal. You may contact us to request a review.
Ending access stops future membership renewals. Removal does not automatically forfeit every prepaid fee: any amount retained must be lawful and justified, and any refund legally due will be paid. If we end paid access for business reasons unrelated to your breach, section 6 applies. Good-faith criticism, complaints and the exercise of consumer rights are not grounds for retaliation.
You retain ownership of material you contribute and give us permission to host, display and moderate it only as needed to operate the service. Identifiable client material is used for marketing only with separate permission.
Some physical products are printed, dispatched or fulfilled by another company. If an item is damaged, faulty, incorrect or missing, contact us with your order details and any helpful evidence. We will work with the fulfilment provider to resolve it.
Where we are the seller, we remain responsible for the remedies the law requires. A fulfilment provider's policy does not replace your rights against us. Delivery arrangements and any applicable return instructions are provided with the offer or order.
If you buy directly from an independent retailer through an external link, that retailer is the seller and its terms apply alongside your legal rights. We will help where reasonably possible.
Private coaching, nature-based sessions, assessments and other booked services may require a separate agreement covering scope, appointments and cancellations.
Educational content is not personalised medical advice or a substitute for appropriate clinical care. Physical and outdoor activities carry risks. Follow the safety guidance, choose suitable conditions and equipment, and practise within your capabilities. Online demonstrations do not provide individual supervision. No particular health, performance, personal-development or certification outcome is guaranteed.
We remain responsible for performing our obligations with reasonable care and skill and for losses for which the law makes us responsible. Nothing here excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded.
Contact us first if something goes wrong so we can try to resolve it. This does not restrict access to a regulator, payment-dispute process or competent court.
New versions of these terms apply to future purchases. We do not retrospectively shorten purchased access or remove existing contractual rights by posting an update. Material changes to an ongoing subscription require appropriate advance notice and a genuine opportunity to cancel without losing any refund legally due.
Singapore law governs these terms. Mandatory protections and any right to bring proceedings in the courts available to you under applicable consumer law remain unaffected. If a provision is unenforceable, the remaining terms continue where legally possible.